Get in touch.
We don't run a phone-support line for inbound dispute users — the diagnostic + email is the main channel. But there are real humans behind these inboxes for the questions below.
Have a renovation dispute and want help?
The fastest path is the free 4-minute diagnostic. It will point you to the right next step — including, where appropriate, a free organised evidence package even if our paid product isn't right for your case.
If you'd rather just write us an email, we'll reply within 1–3 working days: hello@claimpack.pt.
Press, journalists, researchers
We're happy to discuss the Portuguese empreitada-dispute landscape, anonymised case patterns, and the design choices behind the product. Email press@claimpack.pt.
Lawyer partnerships
We're sourcing OA-registered Portuguese lawyers for an upcoming optional tier — case files reviewed and date-stamped on the cover sheet for users who want that extra trust signal (the underlying templates work the same way for everyone). If that's of interest, email legal@claimpack.pt with your OA number, areas of focus, and capacity.
Data protection
For RGPD requests (access, rectification, erasure, portability, objection, withdrawal of consent) or any privacy-related question, email privacy@claimpack.pt. We respond within the RGPD-mandated 30 days; usually much sooner. See our Privacy notice for details.
Billing and refunds
For invoice questions, refunds within the 14-day window, or anything payment-related: pagamentos@claimpack.pt.
Where we are
ClaimPack is operated by Oskar Zabik, sole trader (trabalhador independente), based in Portugal. Not an agency, not a law firm. The founder reads the inbound mail.